MckeonHinson118

出典: くみこみックス

Salesforce.com + Facebook = Faceforce

Clara Shih, an AppExchange product manager at Salesforce.com has built a mashup between Salesforce with Facebook called FaceForce. Jeff Grosse features a detailed explanation with the it can at CRM-FYI:

Now in Salesforce, when you check out a Contact that you?re friends with on Facebook, you will find their Facebook profile right inline utilizing their Salesforce contact record. It even means that you can perform regular Facebook actions including Send a phone message, Send a variety of, Write on Wall, Message, view their Full Profile, and the curious Poke.

With the Lead level, the S-control will search Facebook on Salesforce for the lead and show possible matches. If indeed, this will person, it is possible to link the theifs to in the lead so you have admission to all their Facebook data inline together with your lead data.

Along at the Account level, the S-control displays many of the Facebook connections you've got the real key company and enable that you take numerous Facebook actions, from the Account record.

Whenever building a cold sales call, you choose the maximum amount of information as possible with regards to the contact. Given that Facebook members freely stop trying huge amounts of personal information, this will prove extremely useful. As Jeff correctly surmises:

Yet, for a user of both platforms, anyone can connect the dots, having much more information at your fingertips, inline when using the applications you make use of everyday to create deeper relationships together with your customers and prospects.

For any curious, Clara offers established a striking Flash demo. A primary look suggests this can be the single most powerful (where Come on, man seriously useful) Facebook applications currently. The question will be whether this tends to develop into a major talking point at the upcoming Dreamforce show.

Visit Social Support on Salesforce to get more informations about salesforce and facebook.