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出典: くみこみックス
Balink helps enterprises succeed in their transformation towards a Social Enterprise.
People are adopting social networks, and companies are scrambling maintain. Some companies are succeeding a lot better than others; the secret's implementing an effective strategy for exactly what is quickly becoming often known as Customer Engagement. One key facet of Customer Engagement involves experiencing social networking to be a new channel within your existing Social Support on Salesforce management processes. Desire to could be to deepen relationships with customers, improve and strengthen them through more meaningful interactions.
Social Customer Support for Facebook
With Balink Social Customer Support, now you may engage customers by opening your Salesforce with Facebook CRM right to the world most viewed social network. Let your web visitors create new support cases, post comments, get case updates and consider top solutions completely your Facebook page. Income post, comment and validate support issues and feedback, your clients can crowd-source the top solutions right from a common social website. And also your support organization stays on top of all valuable users interactions developing in facebook relating to your products.
Concurrently, the Social Customer Support helps you reach customers who would not use traditional support channels. Involves while providing consumers with quick access and buyer.
- Crowd-sourcing for ones customers
- Better informed support organization
- Enriched knowledge base
- Collaboration from your Customers Finger Tips
What really helps to make the Social Customer Support so powerful would be the opportunity to collaborate and share pertinent specifics of key areas of your service in your users community. Instead of the classical face to face information traffic that predominates in the normal telemarketer firms, the Social Customer Support inherits the DNA of the social network to offer a much more open and rich kind of interaction between clients and vendors, in line with today?s clients expectations.
Economics
Reduce value of your support organization which could now cope better with duplicate clients issues and publish effective FAQ over the company?s Facebook page. Minimize the volume of those long support calls that always stem from poor or none existent product support specifics of web sites, and benefit from the property value comments made available from peers against your Facebook Social Customer Support.
Target most of your Market without difficulty
Define and pinpoint the most useful profile by analyzing every one of the Facebook on Salesforce users who connect with your app. Employ this key information to higher understand your users demographics, patterns of product usage or even plan your future campaign.
