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Q. Do I need to have to purchase a new aid agreement if I switch purposes on my Cisco SRE module? A. No. The Cisco SASU contract hooked up to the Cisco SRE module addresses all recent and foreseeable future purposes that could operate on that module. Q. Do I will need to buy a new help contract if I shift apps from just one Cisco SRE module to a different? A. The reply depends on the type of Cisco SRE to which the app is moving and no matter whether there is previously a SASU contract connected to that module. Contemplate three circumstances: 1. If the Cisco SRE to which the application moves previously has a SASU contract hooked up, assistance for the app would carry on. two. If the application moves from 1 design of Cisco SRE (for instance, SRE 710 SM) that has SASU attached to the same model of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU attached, as lengthy as you notify Cisco about the move a new SASU contract is not required. The terms and conditions of the authentic SASU deal would proceed to use. 3. If the application moves from one type of Cisco SRE (for example, SRE 710 SM) that has SASU connected to a unique type of Cisco SRE (for instance, SRE 910 SM) that does not have SASU attached, you need to acquire a new SASU agreement that covers the programs on the Cisco SRE 910 SM. You can utilize a credit from the unique SASU contract towards purchase of the new one particular. Make sure you inquire with your nearby Cisco account representative. Q. Does Cisco SMARTnet assistance address spares? A. The Cisco SMARTnet contract addresses both equally the method and spares. You need to notify Cisco, nevertheless, when you swap a element of the router with a spare to ensure continued assist coverage. Q. Is the Cisco SMARTnet Support coverage diverse for method and spare aspect figures on Cisco SRE modules? A. No. System and spare portion numbers are presented with the exact same Cisco SMARTnet Company coverage. You have to notify Cisco, on the other hand, when you change a element of the router with a spare to guarantee ongoing assistance protection. Q. Are multiyear help contracts offered for the SRE module or for the applications? A. Multiyear SASU contracts for apps running on SRE modules are available in 2- and three-12 months renewable phrases. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules aid field-replaceable tough disks. Does my assistance agreement go over tough disk alternative? A. A Cisco SMARTnet Support deal on the Cisco ISR G2 chassis involves hardware substitute, including the field-replaceable tricky drives. Q. What is the return-components-authorization (RMA) method for blank Cisco SRE modules? A. The RMA course of action for Cisco SRE modules follows our regular help suggestions. Guarantee support is offered by the level of sale. Buyers need to speak to their licensed Cisco reseller or lover for assistance. Consumers who obtained specifically from Cisco need to get in touch with us by means of our Buyer Interaction Network (CIN). Q. What is the RMA process for Cisco SRE modules with preinstalled applications these kinds of as the Cisco SRE 710 transported with Cisco Unity Categorical? Will the substitute Cisco SRE 710 module be transported with Cisco Unity Specific preinstalled? A. The Cisco SRE module will be transported with the back blank. When you be given the module, download the SRE app, Cisco Unity Convey in this example, from Cisco Connection On the internet and install it on the blank Cisco SRE module. Use the app licenses from the first Cisco SRE module to activate the new app. Q. What is the RMA approach for Cisco SRE modules with AXP plus a 3rd-occasion program these as a Cisco SRE 910 delivered with AXP and Infoblox Core Solutions? Will the substitute Cisco SRE 910 ship with AXP and the 3rd-occasion program preinstalled? A. The RMA approach is the same as described beforehand even so, except if usually established forth in supplemental terms to the Conclusion Consumer License Arrangement, software package from impartial computer software distributors that is employed with the Cisco SRE modules is topic to the terms and conditions and situations of conclusion-consumer license agreements or equivalent contracts furnished by the applicable independent software vendor. Q. Can one particular chassis carry multiple SASU contracts? If so, do they all need to have the very same conclude day? A. Since a chassis can have a number of Cisco SREs, it is important to buy a provider deal for just about every, but each of the services orders can be set beneath a one SASU deal. The services orders can have the similar finish date if used to just one agreement when purchasing, even if they are ordered at distinct moments. Q. Do several SASU contracts have to have the very same stop date as the Cisco SMARTnet contract on the chassis? A. The SASU agreement and the Cisco SMARTnet deal can have the exact same conclude day, but they do not have to.