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Q. Do I need to purchase a new assistance agreement if I switch applications on my Cisco SRE module? A. No. The Cisco SASU contract attached to the Cisco SRE module handles all recent and future programs that might operate on that module. Q. Do I need to have to purchase a new support deal if I transfer programs from 1 Cisco SRE module to yet another? A. The reply is dependent on the product of Cisco SRE to which the software is shifting and no matter if there is by now a SASU deal connected to that module. Look at 3 situations: one. If the Cisco SRE to which the software moves already has a SASU deal hooked up, assist for the program would carry on. 2. If the software moves from one design of Cisco SRE (for example, SRE 710 SM) that has SASU hooked up to the identical type of Cisco SRE (for example, SRE 710 SM) that does not have SASU attached, as lengthy as you notify Cisco about the transfer a new SASU deal is not essential. The phrases and situations of the original SASU contract would continue to apply. three. If the software moves from one model of Cisco SRE (for illustration, SRE 710 SM) that has SASU attached to a different design of Cisco SRE (for instance, SRE 910 SM) that does not have SASU hooked up, you ought to acquire a new SASU contract that covers the applications on the Cisco SRE 910 SM. You can use a credit score from the original SASU agreement toward obtain of the new one particular. Make sure you inquire with your regional Cisco account consultant. Q. Does Cisco SMARTnet support address spares? A. The Cisco SMARTnet deal addresses each the program and spares. You have to notify Cisco, nonetheless, when you replace a element of the router with a spare to ensure ongoing support coverage. Q. Is the Cisco SMARTnet Support protection various for process and spare part figures on Cisco SRE modules? A. No. System and spare component quantities are offered with the similar Cisco SMARTnet Provider coverage. You need to notify Cisco, however, when you exchange a component of the router with a spare to ensure ongoing help protection. Q. Are multiyear assistance contracts accessible for the SRE module or for the apps? A. Multiyear SASU contracts for applications operating on SRE modules are accessible in 2- and 3-calendar year renewable terms and conditions. Q. Cisco SRE seven hundred and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assistance subject-replaceable tricky disks. Does my assist contract address hard disk substitute? A. A Cisco SMARTnet Services deal on the Cisco ISR G2 chassis includes hardware alternative, which includes the subject-replaceable hard drives. Q. What is the return-components-authorization (RMA) procedure for blank Cisco SRE modules? A. The RMA process for Cisco SRE modules follows our standard assistance suggestions. Guarantee assistance is supplied by the level of sale. Buyers need to contact their authorized Cisco reseller or companion for aid. Buyers who bought immediately from Cisco ought to make contact with us via our Client Interaction Network (CIN). Q. What is the RMA course of action for Cisco SRE modules with preinstalled programs this kind of as the Cisco SRE 710 transported with Cisco Unity Express? Will the replacement Cisco SRE 710 module be shipped with Cisco Unity Convey preinstalled? A. The Cisco SRE module will be delivered with the back blank. When you get the module, obtain the SRE program, Cisco Unity Categorical in this instance, from Cisco Link On the net and set up it on the blank Cisco SRE module. Use the software licenses from the authentic Cisco SRE module to activate the new application. Q. What is the RMA procedure for Cisco SRE modules with AXP additionally a third-get together application this sort of as a Cisco SRE 910 delivered with AXP and Infoblox Core Companies? Will the substitute Cisco SRE 910 ship with AXP and the 3rd-party program preinstalled? A. The RMA course of action is the exact same as explained formerly however, unless in any other case set forth in supplemental terms and conditions to the End Person License Agreement, computer software from independent application suppliers that is applied with the Cisco SRE modules is matter to the conditions and ailments of conclusion-user license agreements or related contracts provided by the relevant impartial software vendor. Q. Can a single chassis carry many SASU contracts? If so, do they all will need to have the exact same stop date? A. Because a chassis can have a number of Cisco SREs, it is required to purchase a services deal for every single, but each of the services orders can be put under a single SASU deal. The provider orders can have the similar conclude day if used to just one deal when ordering, even if they are ordered at diverse moments. Q. Do a number of SASU contracts have to have the very same conclude date as the Cisco SMARTnet deal on the chassis? A. The SASU deal and the Cisco SMARTnet deal can have the similar stop date, but they do not have to.