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Q. Do I require to invest in a new assistance deal if I switch apps on my Cisco SRE module? A. No. The Cisco SASU deal connected to the Cisco SRE module handles all latest and foreseeable future purposes that could run on that module. Q. Do I require to buy a new support contract if I transfer programs from one particular Cisco SRE module to a different? A. The solution is dependent on the design of Cisco SRE to which the program is relocating and whether there is currently a SASU contract attached to that module. Take into account three cases: 1. If the Cisco SRE to which the program moves previously has a SASU contract attached, aid for the program would continue. two. If the program moves from one design of Cisco SRE (for case in point, SRE 710 SM) that has SASU hooked up to the very same type of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU connected, as extended as you inform Cisco about the transfer a new SASU deal is not expected. The phrases and ailments of the unique SASU contract would continue on to apply. three. If the program moves from just one product of Cisco SRE (for instance, SRE 710 SM) that has SASU attached to a diverse type of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU attached, you have to invest in a new SASU agreement that covers the apps on the Cisco SRE 910 SM. You can implement a credit score from the authentic SASU agreement towards acquire of the new a single. Be sure to inquire with your nearby Cisco account representative. Q. Does Cisco SMARTnet assist go over spares? A. The Cisco SMARTnet deal covers each the program and spares. You have to notify Cisco, even so, when you swap a component of the router with a spare to ensure continued assist protection. Q. Is the Cisco SMARTnet Provider protection different for program and spare element quantities on Cisco SRE modules? A. No. Method and spare element figures are supplied with the same Cisco SMARTnet Service protection. You need to notify Cisco, nevertheless, when you substitute a component of the router with a spare to assure ongoing assist protection. Q. Are multiyear help contracts available for the SRE module or for the programs? A. Multiyear SASU contracts for apps operating on SRE modules are readily available in 2- and three-yr renewable conditions. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support field-replaceable challenging disks. Does my assist agreement protect hard disk substitute? A. A Cisco SMARTnet Provider deal on the Cisco ISR G2 chassis involves hardware replacement, including the field-replaceable difficult drives. Q. What is the return-components-authorization (RMA) procedure for blank Cisco SRE modules? A. The RMA approach for Cisco SRE modules follows our standard assist pointers. Guarantee help is furnished by the position of sale. Customers ought to contact their authorized Cisco reseller or partner for assistance. Consumers who purchased specifically from Cisco must get hold of us by way of our Purchaser Interaction Community (CIN). Q. What is the RMA course of action for Cisco SRE modules with preinstalled applications these as the Cisco SRE 710 transported with Cisco Unity Categorical? Will the alternative Cisco SRE 710 module be shipped with Cisco Unity Categorical preinstalled? A. The Cisco SRE module will be shipped with the back again blank. When you acquire the module, download the SRE program, Cisco Unity Categorical in this instance, from Cisco Connection On-line and install it on the blank Cisco SRE module. Use the app licenses from the first Cisco SRE module to activate the new program. Q. What is the RMA approach for Cisco SRE modules with AXP additionally a 3rd-occasion program these as a Cisco SRE 910 shipped with AXP and Infoblox Core Services? Will the alternative Cisco SRE 910 ship with AXP and the third-occasion software preinstalled? A. The RMA procedure is the exact same as described previously however, except in any other case set forth in supplemental conditions to the Finish Consumer License Arrangement, software package from unbiased application suppliers that is utilised with the Cisco SRE modules is topic to the conditions and problems of end-user license agreements or similar contracts furnished by the applicable unbiased software vendor. Q. Can one particular chassis carry multiple SASU contracts? If so, do they all require to have the identical end day? A. Mainly because a chassis can have numerous Cisco SREs, it is essential to order a service contract for each and every, but every single of the support orders can be put below a one SASU contract. The service orders can have the similar conclusion date if utilized to 1 deal when ordering, even if they are obtained at different times. Q. Do several SASU contracts have to have the identical end day as the Cisco SMARTnet agreement on the chassis? A. The SASU agreement and the Cisco SMARTnet contract can have the identical finish day, but they do not have to.