利用者:Aug2512

出典: くみこみックス

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最新版

Things to Consider when Avoiding Business Phone Failures

Cloud-based business phones, like all other technological innovation, are certainly not exempt from downtime or failure, regardless how advanced they can be. Our current technological knowledge will not let us develop completely fool-proof systems. Because of this, using technology of any kind poses several risks. Even though your telephone system has all of the bells and whistles a cloud-based phone systems for business can provide, it still has the potential for failure.

Decision makers and employees rely on their phone systems to undertake business operations - from answering the simplest customer queries to performing the most complex communication tasks. Because most of its failures are caused by unforeseen circumstances, entrepreneurs can merely do so much in holding off the inevitable. A slew of consequences await the business person that lacks foresight, so it's good to prepare your business phone systems for events like natural disasters, system errors, or human error.

Forces of nature

Natural calamities can affect even the most advanced business phones. In contrast to the plain old telephone service (POTS), that simply needs copper wires to conduct analog voice signals, newer phone systems need greater electrical energy to perform since analog signals must be digitized prior to being sent over high-speed fiber optic cables. In the case of a storm, tornado, hurricane, or earthquake, your office communications could suffer due to power outages. In large-scale or extreme natural disasters, these interruptions can even lead to network failure or phone system failure on your service provider's end.

Service interruptions

Possible system errors can cripple the service a cloud-based phone system business as well. Your Internet service provider, your VoIP service provider, or your own computer servers can suffer from unforeseen downtime for various reasons. If any kind of these types of services acts up on you, you're bound to lose a lot. Apart from having to deal with the myriad of expenses that come with the territory of operating a company, you can eliminate business from missed phone calls and disgruntled customers.

User errors

Human error been specifically cited like a large factor in the failure of business phones and, essentially, business communications. ?The blame machine,? as they say. While it pays to have a good phone service for your business, it becomes a liability rather than an asset when your employees don't know how to use it properly. You could have come across subordinates who accidentally erase important fax or voice messages, or employees who incorrectly redirect calls to irrelevant extensions.

The potential for failure continues to be a vital issue for business communications. However, you can manage these problems by deciding on a service whose features far outweigh the disadvantages this kind of telephony brings. A good example will be the lessons small businesses learned from 2005's Hurricane Katrina. After Katrina, some entrepreneurs developed a sense of responsibility regarding preserving office data - digitally and otherwise - and found that good business phones need to allow them to restart operations quickly using the least possible resources once failure or disaster strikes.