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Q. Do I need to purchase a new assist contract if I switch programs on my Cisco SRE module?
A. No. The Cisco SASU agreement attached to the Cisco SRE module covers all current and foreseeable future applications that may possibly run on that module.
Q. Do I need to have to acquire a new help agreement if I shift apps from just one Cisco SRE module to another?
A. The answer depends on the model of Cisco SRE to which the software is shifting and whether or not there is previously a SASU contract hooked up to that module. Take into account three instances:
one. If the Cisco SRE to which the app moves already has a SASU agreement connected, assist for the application would keep on.
2. If the program moves from 1 model of Cisco SRE (for instance, SRE 710 SM) that has SASU connected to the similar model of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU hooked up, as extended as you inform Cisco about the transfer a new SASU agreement is not required. The terms and conditions and situations of the first SASU contract would continue to use.
3. If the software moves from just one model of Cisco SRE (for instance, SRE 710 SM) that has SASU hooked up to a unique design of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU attached, you should buy a new SASU contract that covers the programs on the Cisco SRE 910 SM. You can utilize a credit from the original SASU deal toward buy of the new a single. Remember to inquire with your local Cisco account consultant.
Q. Does Cisco SMARTnet assist cover spares?
A. The Cisco SMARTnet deal covers both the technique and spares. You need to notify Cisco, however, when you replace a part of the router with a spare to ensure continued aid protection.
Q. Is the Cisco SMARTnet Company coverage unique for process and spare portion numbers on Cisco SRE modules?
A. No. System and spare portion numbers are offered with the same Cisco SMARTnet Support protection. You should notify Cisco, even so, when you change a element of the router with a spare to make certain ongoing assistance protection.
Q. Are multiyear help contracts available for the SRE module or for the applications?
A. Multiyear SASU contracts for purposes jogging on SRE modules are offered in 2- and three-year renewable phrases.
Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules support field-replaceable hard disks. Does my assistance agreement protect difficult disk substitution?
A. A Cisco SMARTnet Company contract on the Cisco ISR G2 chassis involves hardware replacement, like the industry-replaceable difficult drives.
Q. What is the return-components-authorization (RMA) course of action for blank Cisco SRE modules?
A. The RMA procedure for Cisco SRE modules follows our common help tips. Warranty support is provided by the place of sale. Customers need to make contact with their licensed Cisco reseller or associate for support. Customers who obtained straight from Cisco really should contact us via our Purchaser Interaction Network (CIN).
Q. What is the RMA process for Cisco SRE modules with preinstalled purposes this sort of as the Cisco SRE 710 shipped with Cisco Unity Categorical? Will the substitution Cisco SRE 710 module be transported with Cisco Unity Express preinstalled?
A. The Cisco SRE module will be transported with the back again blank. When you get the module, obtain the SRE app, Cisco Unity Convey in this case in point, from Cisco Connection On the web and install it on the blank Cisco SRE module. Use the software licenses from the authentic Cisco SRE module to activate the new program.
Q. What is the RMA method for Cisco SRE modules with AXP additionally a 3rd-social gathering app these as a Cisco SRE 910 delivered with AXP and Infoblox Core Solutions? Will the replacement Cisco SRE 910 ship with AXP and the third-celebration application preinstalled?
A. The RMA procedure is the very same as explained previously however, except if otherwise set forth in supplemental terms and conditions to the End User License Agreement, software package from independent software program suppliers that is applied with the Cisco SRE modules is issue to the terms and conditions of finish-consumer license agreements or equivalent contracts offered by the relevant unbiased software package vendor.
Q. Can just one chassis carry multiple SASU contracts? If so, do they all will need to have the very same end date?
A. Mainly because a chassis can have many Cisco SREs, it is essential to purchase a services deal for every single, but each of the support orders can be place below a single SASU contract. The provider orders can have the identical stop date if applied to a single contract when ordering, even if they are acquired at diverse periods.
Q. Do multiple SASU contracts have to have the exact same finish day as the Cisco SMARTnet contract on the chassis?
A. The SASU deal and the Cisco SMARTnet contract can have the very same conclusion date, but they do not have to.